Refund Policy

RETURN POLICY

Newiio Boots are a labor of love. So it is important to us that you to love your boots! If you’ve ordered the wrong size or have any other issue, you can return your order for free so as long:

1. Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.

2. Your return request is submitted within 15 days of receiving your original order.

3. Final Sale products do not accept refunds and exchanges.

We reserve the right to refuse returns that do not meet these criteria.

If you would like to proceed, please email us at service@ .com and one of our refund specialists will be glad to guide you through the process. :) 

 

WANT AN EXCHANGE?

If the size you received does not fit you, or you do not love the color-way you bought, we are happy to help you return them for store credit in order to reorder the correct size/color and make sure you are more than happy with your purchase at Newiio:

- Free exchanges are offered within the contiguous U.S. if merchandise is unworn and brand new. Only one free exchange per order.

- Exchange requests must be made within 15 days of receiving your boots. Requests after this point will be denied. 

Please email us at service@ .com In order to initiate an exchange. 

 

INTERNATIONAL RETURN

For international returns outside of the contiguous USA, please indicate on package "RETURN, NO DUTIES" or your package will be returned to you. We unfortunately cannot take responsibility for duties and customs. If you choose to return your product and you are based outside of the United States, we will not be responsible for any duties/customs that you have paid. Free returns and exchanges are only offered within the US. If you are an international customer, please note that international shipping costs are non-refundable and will not be covered by Newiio.

 

Have A Question?

No problem! For any other questions you may have, please consult our detailed Frequently Asked Questions  page to see if you can find your answer there. If you're still stuck, please contact us at service@Newiio.com for any other inquiries and a customer specialist will be happy to assist you.

DEFECTIVE/FLAWED BOOT

We stand behind the quality of our boots. If you experience any material or craftsmanship flaw, please do not hesitate to contact us at service@Newiio.com so that our customer support team can assist.

 

 

LOST PACKAGE?

For packages that may have been lost in transit, we will wait 7-10 days after the original delivery date to see if the package arrives late. Giving that extra time often allows time for the shipper or customer to locate the package and get it out for re-delivery.

 

 

OUR PROMISE & QUALITY GUARANTEE

We offer brand new, high quality and state of the art boots. Depending on various displays (computer, mobile, tablet, etc.) there may be a little acceptable difference in color or shape between photos of products. We do our best to describe products as accurately and authentically as possible.

We were tired on spending tons of our hard earned money on high quality overpriced boots and decided to take matters into our own hands by creating a brand that would not break the bank. Newiio Boots are a labor of love, we ship them directly to you & cut out the ridiculous mark-ups of other brands. We have tested our boots in the toughest conditions we could find. Our leather's durability and trend-proof style mean you'll be able to enjoy your purchase for years to come.

Do not sent it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouse, and which is not correct.

Note that the returning package must be postmarked within 14 calendar days from the date the shipping information shows you received.

 

Email at service@ .com for any questions.

Our email customer service will be 12*6 online.

Email: service@ .com